Planning, programming, directing, unifying, evaluating, integrating and
supervising all actions necessary to guarantee provision of expedite and
efficient customer service.
Services
The following services are provided in this Office:
Digitalized services:
Services provided on a Digital Platform, strategically
located in a zone that permits easy access, using the best infrastructure and
technology, under a philosophy of"one-stop"or
"full-services"windows , in which
several processes may be carried out in a single interaction, such as:
obtaining immediate certificates, literal certificates, registry reports, and
inquiries on real estate, goods and chattels and legal entities, copies and
certifications of cadastral plans if the number of the plan is provided, and
images of digitalized documents of real estate, goods and chattels and legal
entities. This area also includes services offered by the License Plates
Department and the Inquiries Department, and certificates of plans to scale.
Reception and delivery of documents:
The Office includes the
different departments of Day Logs, Goods and Chattels, Real Estate and Legal
Entities Archives, as well as Reception and Delivery of literal certificates.
This activity is vitally important for the various Registries because the
beginning and the end of the rights registration processes take place in
these departments. In addition, it seeks to make the process of submission
and pick-up of documents processed in the Institution easier for customers.
Complementary services:
The Office integrates all those
services which, due to their nature, are not included in the above
categories, such as legal books and microfilm inquiries (non-digitized
information), processing of literal certificates which imply a detailed study
of different registrations to clarify a specific, historical or special
situation, and certificates for vehicles to exit the country.
